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Just updated our Contact page to be a little more clear about what you can expect when trying to get support, and which channels we prefer to chat on.

write.as/contact

In short, expect a response during normal business hours, EST; email is best for private messages; the forum is great for public questions (we answer once, and everyone benefits); and we're a small team of humans (not chatbots), so responses to lengthy questions may take a bit.

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